F.A.Q.

How long until my order ships?

Orders are packed and processed within 3-5 business. This does not include shipping time, which depends on the carrier and deliver method chosen.

Orders shipped Canada Post Lettermail are sent without tracking, and can take up to 14 business days. Expedited parcels will ship within the above timeframe, and will usually be delivered within 5 business days.

USA and International shoppers - Orders will be processed in the above time frame. Please refer to your local carriers website for current delivery timeframes.

Please note: Shipping carriers may still be experiencing delays. The above timeframes are estimates, and we cannot guarantee an exact delivery date. After the package has been dropped off at the post office, it is out of our hands to guarantee delivery. If you prefer to have shipping insurance, please contact us before your purchase.

 

How do I care for my new pieces?

Our jewellery pieces are made from polymer clay. This medium is generally very strong, but it needs your help to stay in its best condition possible! Follow these guidelines to keep your accessories looking new;

- Store in a cool, dry place.

- Polymer clay can scuff and scratch, especially lighter colours. Wearing dark, unwashed colours can cause the colours to fade.

- Use a damp cloth to wipe your pieces between wears. A gentle pass with a baby wipe will also work.

- Please be gentle with your new pieces. Avoid bending or dropping your pieces.

- Do not swim or shower while wearing your accessories in order to preserve the colours.

- Over time, pieces that are well worn will reflect this, even with the best care possible.

Do you accept returns?

All purchases are final sale. However, if you have a problem upon receipt of your order, please email us to problem solve. 

 

What if I want a custom order?

Please send us a message through Instagram, the contact form on the website, or through email with specifics of what you are looking for. If it is something that we are capable of producing, you will be provided a quote and a 50% deposit is required before work on your custom order will begin. If we are not able to accommodate your request, a referral to another business will be made. Custom orders can take up to 3 weeks to be completed, not including shipping. If you need your order sooner, please let us know and we can discuss an expedited fee.

 

Do you do wholesale?

Yes! Please send us an email to receive our wholesale package.

Question wasn't answered? Send us an email at thevibrantelephant@gmail.com and we'd be happy to help!

©2020 by The Vibrant Elephant.